Documentation: For confident and consistent processes
Do you have any of these thoughts?
- I get the same question over and over again.
- They keep doing it differently. Why can't they follow the process?
- I wish this was written down somewhere so I could direct them to the information.
- If only there was a process that everyone followed consistently.
How can we help?
As an outside party, we bring perspective and clarity to processes that you may or may not even know exist. Asking the right questions and leading you or your subject matter experts to the information that matters, we develop clear, concise, conversational documentation. With it in writing, people feel supported and confident in the process and obtain consistent results.
What's the process?
- During a kickoff meeting (virtually or in person), we’ll complete our Documentation Request Form. This clarifies the need, the audience, the format, where and how the documentation will be used, and the outcomes you want from the documentation.
- Then we’ll put together a plan and timeline for development of the documentation.
- We'll sift through existing documentation, if available, or interview Subject Matter Experts for content. We'll often record meetings with SMEs for easy reference when we need it so we don't have to bug you to clarify our notes.
- We’ll create an outline to organize the documentation, chunking it into sections for clarity.
- We’ll create diagrams if needed, and write the copy to present your process in a first draft.
- We'll go from there to fine-tune and finalize the content.
How do we get started?
Contact us for the initial discovery call. There's no obligation. On that call, we'll learn if you need simple text documents, complex workflow diagrams, step-by-step instructions, or a combination. Our mission is to help your employees follow processes consistently and confidently for personal and professional success.
If you're wondering...
...It seems everyone wants video. How do I accommodate? Check out our Training Videos service so you can give them what they want.
...Can my internal training team learn on the job? Check out our ID Coaching service (which includes on-the-job coaching through development of a current training need) to get your staff where they need to be.
...What do I do with all these thoughts and ideas and unknowns for L&D? Check out our Consulting service to get unstuck and be on your way with a plan and the confidence to achieve it.
...Can my internal training team learn on the job? Check out our ID Coaching service (which includes on-the-job coaching through development of a current training need) to get your staff where they need to be.
...What do I do with all these thoughts and ideas and unknowns for L&D? Check out our Consulting service to get unstuck and be on your way with a plan and the confidence to achieve it.